Penerapan Chatbot Assistant Berbasis Kecerdasan Buatan untuk Mendukung Transformasi Digital pada Mitra Usaha Agribisnis: TelurKita
DOI:
https://doi.org/10.58184/mestaka.v5i5.1209Keywords:
Artificial Intelligence, Chatbot Assistant, Community Service, Digital Transformation, UMKMAbstract
Many micro, small, and medium businesses (UMKM) believe that using information technology needs a lot of money, a long build time, and a special information technology team. This belief often slows down their digital change. This community service activity aimed to help the partner understand how to use information technology to support digital change. It focused on a chatbot assistant based on artificial intelligence, because this tool is cheap and fast to set up. The activity took place at the office of PT Assasta Sampoerna Indonesia (TelurKita) in Ngasem, Kediri Regency. The partner's leaders and staff joined it. The method had five steps: studying what the partner needed, preparing the material, explaining the main ideas, showing how the system works, and holding a guided talk that linked the partner's work needs with the technology. The material showed that going digital means joining people, process, data, and technology. It also introduced a chatbot design that uses standard operating procedure documents as its knowledge base. The system takes the text out, cuts it into small parts, and sends it to an API (Application Programming Interface) of an LLM (Large Language Model). The team measured the result in a descriptive and qualitative way, by watching the participants and studying their questions. The result shows that the participants understood more. They could point out work steps that a machine can do, and their view about the cost and difficulty of this technology changed.
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